Shipping policy

Thank you for shopping with PUSKO. We are committed to delivering your orders quickly and securely. Please read our Shipping Policy carefully.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, promotions, or peak seasons, processing times may be slightly longer.

2. Shipping Coverage

PUSKO currently ships across most locations within India.

If your location is not serviceable by our logistics partners, we may cancel the order and issue a full refund.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Metro Cities: 3–7 Business Days

  • Tier 2 & Tier 3 Cities: 5–10 Business Days

  • Remote Areas: 7–14 Business Days

These are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Free Shipping on prepaid orders above ₹999.

  • Orders below ₹999 may attract a shipping fee, which will be displayed at checkout.

  • Additional charges may apply for certain locations or special delivery services.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via Email, SMS, or WhatsApp (where applicable).

You can use the tracking details to monitor your shipment status.

6. Delivery Attempts

Our courier partners may attempt delivery multiple times.

If the customer is unavailable or provides an incorrect address resulting in delivery failure, additional shipping charges may apply for re-shipment.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

PUSKO shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete address details.

8. Damaged or Incorrect Deliveries

Customers are strongly advised to record a complete and uninterrupted unboxing video while opening the package.

For claims regarding:

  • Damaged products

  • Missing items

  • Incorrect products

  • Tampered packages

a valid unboxing video is mandatory. Claims submitted without a clear unboxing video may not be eligible for refund, replacement, or exchange.

Any such issues must be reported to PUSKO Customer Support within 48 hours of delivery.

9. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Courier partner delays

PUSKO shall not be liable for delays caused by circumstances beyond our reasonable control.

10. Lost Shipments

If a shipment is confirmed lost by the courier partner, PUSKO will investigate the matter and provide an appropriate resolution, which may include a replacement or refund.

11. Contact Us

For shipping-related queries, please contact:

PUSKO Customer Support

Email: puskolifestyle@gmail.com

Website: www.pusko.in

By placing an order on PUSKO, you agree to the terms outlined in this Shipping Policy.